Shipping policy
**SHIPPING POLICY**
Last updated: September 5, 2026
Thank you for shopping at CraveShape. We want to make sure you receive your order as quickly and smoothly as possible.
---
**Processing time**
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You will receive a confirmation email as soon as your order has been shipped.
Please note that orders placed on weekends or public holidays will be processed on the next business day.
---
**Shipping times**
Estimated delivery times after your order has been shipped:
- United States: 5–8 business days
- United Kingdom: 5–8 business days
- European Union: 5–10 business days
- Canada: 6–10 business days
- Australia: 7–12 business days
- Rest of the world: 7–14 business days
Please note that these are estimated delivery times and may vary due to customs processing, carrier delays, or other factors beyond our control.
---
**Shipping costs**
We are happy to offer **free worldwide shipping** on all orders – no minimum purchase required.
There are no hidden fees or additional charges at checkout.
---
**Order tracking**
Once your order ships, you will receive a tracking number via email. You can track your order at any time using the link provided in the email.
If you haven't received your tracking number within 3 business days of placing your order, please contact us at hello.craveshape@gmail.com.
---
**Customs and import duties**
For orders shipped outside the United States, you may be responsible for customs duties and import taxes. These fees are determined by your country's customs office and are not included in our shipping costs.
We are not responsible for delays caused by customs processing. Please check with your local customs office for more information on potential fees.
---
**Lost or damaged packages**
If your package is lost or damaged during shipping, please contact us immediately at hello.craveshape@gmail.com. We will work with the carrier to resolve the issue and make it right.
For damaged items, please refer to our Return and Refund Policy for instructions on how to proceed.
---
**Incorrect shipping address**
Please double-check your shipping address before placing your order. We are not responsible for orders delivered to an incorrect address provided by the customer.
If you realize you entered the wrong address after placing your order, please contact us immediately at hello.craveshape@gmail.com. We will do our best to update the address before the order ships.
---
**Contact us**
If you have any questions about our Shipping Policy, please contact us at:
hello.craveshape@gmail.com
We're here to help!